Terms and Conditions

Version 1.0 · 13 September 2026

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About these terms

Inspection agreement, scope and service conditions

These terms describe how Canberra Building Inspections ACT (ABN 50 451 573 737) carries out inspections and prepares reports. Contact us at info@canberrabuildinginspections.com or 0466 033 726. Read these terms together with the written quote, agreed inspection scope, report particulars and any recorded access limitations.

Our services may concern houses, apartments, commercial premises, additions, garages, sheds and other structures identified in the booking. Different scopes apply to pre-purchase, structural, special-purpose, construction-stage, dilapidation, timber-pest and expert-evidence engagements. A reference to one service does not mean that service is included in every booking.

Before the inspection, we will identify the service ordered and provide the proposed scope, price and applicable terms. Tell us about any particular concern, intended use, dispute, deadline or expectation so that we can confirm whether the proposed service is suitable. Additional services and material scope changes should be recorded in writing before the work proceeds.

These terms do not themselves establish compliance with an Australian Standard, building approval or statutory reporting requirement. Any standards framework or special reporting requirement relevant to the engagement must be identified in its agreed scope. A structural-only inspection is narrower than a general pre-purchase inspection and must be expressly identified as such.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, statutory remedy or other right that cannot lawfully be excluded, restricted or modified. The scope limitations explain the service commissioned; they do not excuse a failure to exercise the care and skill required in providing it.

01. Purpose and inspection date

The inspection provides advice about the visible condition of the property on the date and at the time recorded in the report, within the agreed scope. For a pre-purchase engagement, its purpose is to help the client understand observed building conditions and matters requiring attention before making a property decision.

The report is a record of that inspection, rather than a prediction that the property will remain in the same condition. Read the findings together with the inspection method, access restrictions, weather conditions and recommendations. Any separately commissioned structural-only or special-purpose inspection will identify its particular purpose and limits.

02. Property and areas included

The property address and structures included in the inspection will be identified in the booking and report. Inspection is subject to permission to enter and safe, reasonable access at the time. Please identify any separate buildings, additions, tenancies or other areas that you expect us to inspect so their inclusion can be confirmed.

Access to an area does not, by itself, mean that every system or concealed component within it is included. The report will identify material areas that were not inspected or were inspected only in part.

03. Site boundaries and nearby structures

For a general pre-purchase inspection, the proposed site coverage includes the main building and relevant accessible structures, fences and external areas within the property boundaries and within 30 metres of the main building, unless a different extent is agreed in writing. Larger sites and outbuildings beyond that distance require their inclusion to be confirmed.

This coverage does not establish legal boundaries, ownership or an encroachment. A survey or other specialist advice may be needed where a boundary, title or siting issue is important to the transaction.

04. Building areas normally considered

Subject to the agreed scope and safe, reasonable access, the inspection normally considers: (a) the interior; (b) the subfloor, where present; (c) the roof space; (d) the roof exterior from safe available viewing positions; and (e) the building exterior and relevant site areas.

The report will record whether these areas were inspected, partly inspected, not inspected or not applicable. Separate rooms or structures may have different access restrictions. A recorded inspection of one room, roof area or outbuilding must not be taken as inspection of another area that was inaccessible or outside the booking.

05. Findings and classifications

We will identify observed significant defects and safety hazards individually, with their locations and recommended further action. Minor defects and maintenance matters may be recorded individually or collectively where that communicates their nature and extent clearly. Photographs support the written findings and may also record general orientation and inspected areas.

Use the classification legend provided in the report. Checklist codes such as OK, R, N/A and NI describe coverage or referral status and are separate from finding classifications such as significant, minor, cosmetic, maintenance or further investigation. A classification does not replace the accompanying observation, limitations and recommendation.

06. Reasons for significant findings

Where a defect is classified as significant, we will describe its location and the observable basis for that assessment. The finding should explain the relevant consequence or concern and the recommended repair, specialist assessment or further investigation.

Where cause, concealed extent or structural adequacy cannot be established by the agreed inspection method, that uncertainty will be identified. An observed symptom should not be read as confirmation of a concealed cause that has not been investigated.

07. Visual inspection and reasonable access

Unless another method is expressly agreed, the inspection is visual and non-invasive. It is limited to areas that the inspector can safely and reasonably enter or view, and for which access is permitted, at the inspection time. Locked, denied, unsafe or inaccessible areas are excluded from the actual inspection and will be identified where relevant.

An additional inspection may be arranged after permission, clearance, safe access or opening-up has been provided. Its scope and any additional fee must be agreed. A recommendation for further access does not mean that the concealed condition has already been determined.

08. Objects, finishes and personal belongings

The inspection does not ordinarily involve cutting, breaking, dismantling, lifting or removing building materials, finishes or stored items. This includes roofing, flashings, sealants, wall and ceiling linings, ducting, foliage, mouldings, debris, insulation, sarking, sisalation, floor and wall coverings, cladding, paving, furnishings, appliances and personal possessions.

We do not move furniture, stored goods or other belongings to expose concealed surfaces. Please arrange any necessary clearance before the inspection through a person authorised to do so. The inspector will not take a risk of injury or property damage to obtain access and may stop or restrict an inspection when conditions are unsafe.

09. Age, construction and condition

The assessment considers the building's apparent age, construction type, maintenance and visible condition. Older buildings may have finishes, detailing or characteristics different from those expected in a new building. The report will distinguish observed deterioration or defects from ordinary age-related wear where the available evidence permits.

Existing approval or occupancy documentation does not establish the present condition of every component. A general condition inspection does not re-certify the original construction or establish that all past work was approved. Questions about structural design, certification or particular historical requirements may require separate documents and appropriately qualified advice.

10. Concealed areas and common property

Concealed areas are not ordinarily inspected. Examples include inside walls, between floors, enclosed skillion roofs, concealed eaves, behind flashings, behind stored goods and inside cavities that cannot be viewed safely without opening-up. Defects may exist in those areas even when adjacent visible surfaces appear satisfactory.

In strata, unit-title or similar property, common-property walls, floors, roof spaces, storage areas and grounds are not included merely because they adjoin the inspected unit. Their inspection requires an agreed scope and any necessary written authority. Clauses 20 and 36 explain the additional access and ownership considerations.

11. Invasive procedures

The inspector will not dig, gouge, force, pry or carry out destructive investigation as part of a standard visual inspection. Removal of secured covers, cutting access openings and similar procedures require separate authorisation, an agreed method and a person competent to perform them safely.

Where a visual finding warrants opening-up, the report may recommend further investigation. The responsible person should arrange that work with appropriate permission and consider any services, hazardous materials or structural risks before disturbing the building.

12. Nature of the report

The report is a condition assessment within its stated scope. It is not a building approval, certificate of occupancy, structural design, warranty, insurance policy or general certificate that the property satisfies every law, regulation, code or approval condition.

It does not guarantee that defects will not develop later or that all concealed defects have been identified. This description does not limit any responsibility or remedy that applies by law to the inspection service actually provided.

13. Timber-pest inspection as a separate service

A building-only or structural-only inspection does not include a systematic inspection for termites or other timber pests unless that service is expressly included in the booking. Where timber-pest assessment is required, arrange the appropriate separate service with a suitably qualified and, where required, licensed provider.

If a combined package is ordered, the building and timber-pest components should be clearly identified, together with the provider, findings and limitations applicable to each. Do not assume that an observation in the building component replaces the timber-pest report or any recommended pest investigation.

14. Visible timber-pest damage

If apparent timber-pest damage is noticed during the building inspection, we will record the visible condition within the limits of that inspection. A building observation alone may not establish the pest species, whether activity is current, the concealed extent of damage or the effectiveness of past treatment.

Further timber-pest assessment, investigation of concealed damage or engineering advice may be recommended. Repairs to visible surfaces alone may not address the underlying pest or structural issue.

15. Asbestos and suspected hazardous materials

Unless separately commissioned, the inspection does not include an asbestos survey, sampling or laboratory identification and does not establish the presence or absence of asbestos. Some materials cannot be identified reliably from appearance alone.

If a material of concern is noticed, the report may recommend assessment by an appropriately qualified asbestos professional. Do not disturb a suspected material to investigate it yourself. Advice on identification, condition, management, removal and associated costs should be obtained from the relevant specialist before work affecting it proceeds.

16. Mould and non-wood-decay fungi

A standard building inspection is not a comprehensive mould, indoor-air-quality or fungal investigation. Visible mould-like growth, moisture staining or conditions conducive to moisture may be noted when observed, but concealed growth, species, airborne concentration and health effects are outside that scope.

Where a concern is identified, further moisture-source investigation or assessment by an appropriate specialist may be recommended. The absence of a mould observation is not confirmation that all areas are free of mould, particularly where finishes or stored goods restrict the view.

17. Cost indications and quotations

Any cost indication in the report is an opinion based on the information available at the inspection time. Unless expressly identified as a separately prepared cost estimate, it is not a detailed quantity-based estimate, tender or quotation and does not guarantee the eventual repair cost.

Concealed damage, access, design requirements, materials, approvals and market conditions may affect price. Obtain written quotations from suitable contractors for the proposed scope, and any specialist assessment needed to define that scope, before relying on an allowance in a purchase or repair decision. Our responsibilities for advice remain subject to applicable law.

18. Occupied or furnished properties

Furniture, personal belongings, floor coverings and stored goods can conceal defects or timber-pest evidence. Where a property is occupied or furnished, the inspection is limited to the visible accessible surfaces and spaces. Conditions may become apparent after belongings are removed.

Ask the owner or authorised representative about: (a) known timber-pest activity or damage; (b) timber repairs and other repairs; (c) alterations, recurring faults and other known property problems; and (d) past treatments or other relevant work. Obtain available invoices, treatment records, warranties, approvals and details of the people who carried out the work.

Information from an owner or third party is not independently verified unless the report says otherwise. Please provide it to us if it affects the inspection questions or findings. If the information cannot be obtained, consider whether further investigation is needed to address the remaining information gap.

19. Specialist systems and excluded work

Unless expressly included in the agreed scope, a general visual building inspection does not provide specialist testing or certification of electrical installations, plumbing and drainage systems, gas installations, heating and cooling equipment, solar equipment, security systems, telecommunications, pools, pumps or appliances. It also excludes structural calculations, geotechnical assessment, surveying, valuation and a comprehensive approval or records audit.

Any limited visual observation or basic operation recorded for a service or appliance must be read with the method used. A unit turning on does not establish its safety, efficiency, full performance or remaining life. The written scope and report should identify relevant exclusions directly; an undisclosed external checklist is not a substitute for explaining the service.

20. Strata and similar titles

For a unit within a strata or similar development, the ordinary inspection is limited to the particular residence and its immediate exterior to the extent included in the agreed scope and safely accessible. It does not automatically cover common property, other units, shared services or the owners corporation's records.

Before a purchase decision, consider obtaining the relevant records and an inspection of common areas or shared building components. Confirm who owns and maintains roofs, walls, balconies, floors and services affecting the unit. Clause 36 addresses permission for access; the inspector does not determine legal title boundaries.

21. Weather and intermittent conditions

Some defects are intermittent or become evident only during particular rainfall, wind, temperature or use conditions. An inspection in dry weather may not reveal a leak that occurs in heavy rain, and a system may behave differently under another operating condition.

The report records the weather and observable conditions at the inspection time. It does not predict every future event. Provide any known history of leaks or recurring problems before the inspection, and follow recommendations for further testing or observation under relevant conditions where uncertainty remains.

22. Deliberately concealed defects

A visual inspection may not reveal a defect deliberately covered, repaired cosmetically, obstructed or otherwise concealed before the inspection. The report will record relevant visible indications or limitations that the inspector identifies within the agreed scope.

If you later discover evidence of prior concealment, preserve relevant records and contact us promptly so the matter can be considered. Our responsibilities for the service supplied remain subject to applicable law.

23. Recommended further action

Where the report recommends a specialist inspection, invasive investigation, testing or document review, arrange it before the property decision or contractual deadline to which the issue is relevant, where practicable. Your solicitor or conveyancer can advise about transaction timing and available options.

If the recommended action is not completed, the uncertainty described in the finding remains. Further costs or defects may emerge later. Responsibility for any resulting loss will be considered in the circumstances and under applicable law.

24. Roof-space and roof-exterior access

Roof-space access depends on the opening, available clearance, support, obstructions and other safety conditions. Insulation, ducts, equipment, low pitch and inadequate travel paths can prevent the inspector from approaching an element. The inspector may assess the space from the access opening or another safe viewing position and record the resulting limitation.

Standard access does not include working above a 3.6 metre ladder-access height or walking on a roof unless a suitable method is expressly agreed and can be performed safely. Higher roofs, parapets, concealed box gutters and other components outside a reliable line of sight may require alternative access or a roof-plumbing specialist. The report should explain what was actually viewed rather than imply that an inaccessible area was fully inspected.

25. Existing use and resolution of concerns

25.1 Existing use. Unless the agreed scope states otherwise, the assessment assumes that the building's existing use will continue. A proposed change of use, extension, redevelopment or alteration may require different approvals, design checks or specialist investigations and should be raised before the inspection.

25.2 Concerns and complaints. If you believe a finding is incorrect, incomplete or unclear, or wish to make a complaint, contact us in writing with the report reference, relevant item and available supporting information. We will consider the concern and discuss any appropriate clarification or further inspection. Preserve evidence where practicable, while taking necessary steps to address an immediate safety risk.

If a dispute remains unresolved after 14 days from written notice, either party may propose an independent mediator. The mediator, process and allocation of costs should be agreed. Arbitration requires a separate agreement where appropriate. This process does not prevent either party obtaining advice, contacting a regulator or using an available court or tribunal process, and does not restrict an urgent application or a statutory right.

26. Intended recipient and third-party reliance

The report is prepared for the named client and the purpose identified in the engagement. Another person may have different questions, risk tolerances or information needs. A person receiving a copy should read the complete report, confirm its date and scope, and consider whether a new inspection or specific reliance arrangement is needed.

Any entitlement to use or rely on a report under applicable property-sale or other legislation is unaffected by this clause. For an ACT sale package, the vendor and their conveyancer should confirm the documents, currency and other requirements relevant to the transaction. No fixed statutory validity period is represented by these general terms.

27. Providing, reproducing or selling the report

Subject to any agreed licence and applicable law, the client may provide a complete, unaltered copy to their professional advisers for the agreed purpose. Any wider distribution, resale, republication or use for a materially different purpose should be discussed with us in advance, except where disclosure or use is authorised or required by law.

A proposed reliance arrangement for another person may require a new inspection, supplementary work or an agreed fee. We will disclose a client's report only on an appropriate lawful basis and in accordance with relevant confidentiality and privacy obligations.

28. Unauthorised alteration or distribution

Do not alter findings, remove limitations or present an extract in a way that changes the meaning of the report. If an inaccurate or incomplete version has been circulated, notify the recipients and us so that the correct complete document can be identified.

Responsibility for loss arising from an unauthorised alteration or distribution will be determined under applicable law and the circumstances. The parties retain their rights and obligations under applicable law.

29. Reports from other providers

A timber-pest inspector, assessor, engineer or other provider may prepare a separate report within a package. Their identity, scope and findings should be distinguished from our building report. Questions about their technical findings should be referred to the responsible provider, with coordination through us where appropriate.

Responsibility for each service depends on the actual engagement and applicable law. We retain our own obligations, including any obligations arising from a package we supply.

30. Cooperation where a third-party claim arises

If a claim concerns circulation or use of the report by another person, the parties should provide relevant information and cooperate reasonably in clarifying which version was supplied, its intended purpose and any permission or limitation communicated to the recipient.

Any claim for loss or recovery of costs must be supported by the circumstances and applicable law. Each party remains responsible to the extent required by applicable law, including for its own failure to meet its obligations.

31. Responsibility and available remedies

The inspection has the scope and practical limitations described in the engagement and report. We remain responsible for carrying out our service with the care and skill required by law. A reference to another contractor or professional is not a guarantee of that person's independent work, but does not remove any responsibility we have for our own service or advice.

Any limitation of liability applies only to the extent permitted by applicable law. Nothing in these terms prevents a client from seeking a remedy available under the Australian Consumer Law or another non-excludable right.

32. Definitions and access planning

Acceptance criteria: the basis on which a condition is assessed, considering the agreed purpose, available evidence, age, construction type and relevant requirements identified for the engagement. A general comparison with ordinary construction practice does not itself establish approval or compliance.

Access opening or cover: an opening intended to permit entry or viewing. Accessible area: an area that can be inspected within the agreed scope with permission and safe, reasonable access at the time. Building element: a part or assembly that performs a characteristic function within a building.

Building inspection: the particular inspection service commissioned. This may be pre-purchase, structural-only, practical completion, 90-day defects, construction-stage, dilapidation, special-purpose or expert-evidence work. A compliance-summary or records service, if separately ordered, must state what records and questions it covers. These services are not interchangeable.

Inspector: the person or organisation carrying out the stated inspection. A building inspection does not confer the functions of a certifier or engineer. Structural design, certification and specialist opinions require the appropriate competent professional and a separately identified scope. We may recommend such advice without replacing that professional's role.

Client, you or your: the person or legal entity commissioning the service, as identified in the booking. An agent placing the booking should have authority to do so and provide the relevant instructions and documents. Where there are multiple clients, their respective responsibilities should be identified in the engagement rather than assumed from possession of the report.

Defect: a fault or departure from the intended condition of a material, component or assembly. Limitation: a circumstance that prevents part of the inspection purpose being achieved. Significant or major defect: a defect requiring attention to address an unsafe condition, loss of function or material further deterioration. Minor defect: a defect not assessed as significant. Use the report's classification legend for the particular finding.

OK: no reportable concern identified from the inspection recorded for that item, subject to the stated scope, access and conditions. It is not a statement that an item is new, flawless, fully tested or free of concealed defects. R: refer to the linked finding or comment. N/A: the item is not applicable. NI: the item was not inspected. A partly inspected item must have its limitation recorded rather than imply complete inspection.

Person or third party: a person or entity other than the named client. Property: the address and structures within the agreed extent, ordinarily including relevant areas within the boundaries and 30 metres of the main building for a general pre-purchase inspection. Report: the issued document together with its identified attachments, version and date.

Standard package: the property and service assumptions used in the written quote. Advise the number of storeys, rooms, bathrooms, approximate age, location, outbuildings and required notice period so we can confirm the price. Any proposed variation to the quoted property assumptions, scope or price will be explained and agreed before additional work proceeds.

Structural-only inspection: a visual assessment of accessible structural elements to identify significant structural concerns and form an opinion within the agreed scope. Unless added expressly, it does not provide a general assessment of roof coverings, partition walls, cabinetry, doors, trims, fencing, minor structures, ceiling linings, windows or non-structural moisture and serviceability matters.

Safe and reasonable access: access judged by the inspector against the conditions encountered, available support, space, line of sight and risk. It excludes destructive methods and moving furniture or stored goods. Being able to see an area from a distance is not equivalent to examining every part at close range.

For roof-space planning, advise whether an access opening of at least 400 mm by 500 mm and a clear space of about 600 mm by 600 mm are available. These dimensions assist planning only; they do not establish safe access or require the inspector to enter. Standard ladder access is limited as described in clause 24. Roof-exterior viewing depends on a safe ladder position or other agreed method. Subfloor access likewise depends on the actual opening, clearance, ground conditions and obstructions.

Access notes: (a) reasonable access does not include cutting openings or removing secured fastenings, seals or bolts; (b) the inspector need not climb over ducts, use obstructed or inadequate travel paths, or rely on insufficiently supported boarding or handholds; and (c) chemically treated or otherwise hazardous subfloor spaces will not be entered unless it is safe to do so. Let us know about recent treatment before the visit.

We, us or our: Canberra Building Inspections ACT, ABN 50 451 573 737. The current contact details appear at the beginning of these terms. Special property characteristics, access needs and proposed extra services should be disclosed before booking and recorded in the written scope and price.

33. Accepting the engagement and special requests

Before confirming a booking, read the proposed scope, price and these terms, ask about anything unclear and obtain independent advice if you wish. Acceptance should be recorded through the agreed booking process. A person receiving a copy should confirm the basis on which they may use or rely on it.

If another inspector is proposed to perform the service, that person must be appropriately competent for the agreed work. We will advise of a material change to the proposed arrangement. Any payment required before delivery, cancellation notice period and applicable cancellation charge must be clear in the accepted quote, subject to rights that cannot be excluded.

Record special requirements, concerns and intended uses on the booking form or in a confirmed written instruction. If a request is made verbally, ask us to confirm its inclusion. We will identify any additional work and price before it proceeds. A new request does not automatically expand the original fixed-price scope.

Provide the complete report and its limitations to any permitted recipient. A purchaser or future owner should consider their own inspection needs and due diligence. A recipient seeking a new service or reliance arrangement should confirm that engagement with us.

34. Explanation of common access restrictions

Furniture and storage: belongings may conceal surfaces, defects or pest evidence and obstruct movement. This includes clothes in wardrobes, food in cupboards, books, toys, tools, merchandise, vehicles and materials. The inspector does not move those items. Arrange clearance before the visit if a more complete view is needed.

Roof spaces: small openings, low clearance, insulation, sarking, ducts, heating units and other equipment can restrict both movement and the view of framing. A narrow board or route that requires unsafe movement is not sufficient simply because someone can physically fit through it. The inspector may be unable to reach eaves, pass equipment or turn safely. The report must identify the resulting limits.

Roof height: a pitched roof may be viewed from the ground or another safe position, but upper levels, parapets and the building's geometry can obscure important components. Binoculars or photographs assist a view but do not eliminate distance or concealment limitations. Roof walking and specialist height access are included only if expressly agreed and safely available.

Subfloors and decks: low clearance, uneven ground, services and obstructions may prevent entry or movement. Advise if space beneath joists is less than about 500 mm, but do not assume that a greater measurement makes entry safe. The inspector may inspect from an opening or other available vantage point and record the limitation.

Limited views: an opinion may be based on only the part visible. An OK checklist entry must be read with its stated limitation and must not imply that a concealed or inaccessible area was inspected. Where the evidence is inadequate, further access or investigation may be necessary rather than an unqualified condition assessment.

Fresh paint and repairs: recent painting, patching and filling may conceal cracking or other symptoms. Movement can have several causes, including ordinary settlement, ground conditions and nearby vegetation. A visual inspection cannot establish a hidden crack or its cause when the relevant evidence is covered. Provide known repair history and investigate significant uncertainty before relying on a cosmetic finish.

35. Wildlife and other safety risks

Snakes, spiders and other hazards may be present beneath buildings, in sheds and around stored materials, rubble, dense vegetation and gardens. Restricted movement or a blocked exit can increase the risk to an inspector working in a confined area. Seasonal conditions and the presence of animals cannot be reliably ruled out in advance.

Please arrange for access paths and openings to be clear of belongings, pipes, timber, boxes, toys, rubble and building materials before the inspection. Do not attempt hazardous clearance yourself; obtain suitable assistance where needed. Let us know about any known wildlife, pest treatment or other site hazard.

The inspector may decline entry or leave an area if conditions are unsafe. This applies to the main building, subfloor, garages, carports, sheds, other structures and external areas. Any material restriction will be recorded. A further inspection may be considered after the hazard and access issue have been addressed, with its scope and fee agreed separately.

36. Common-property roofs, walls, floors and spaces

Access to a roof, floor, wall cavity, grounds or other common-property area requires the appropriate permission as well as safe access and an agreed inspection scope. A purchaser should not assume that the inspector entered a common area simply because it affects the unit being inspected.

The client should obtain necessary written authority from the relevant owners corporation, body corporate or authorised manager, through the vendor where appropriate, and provide it at least one working day before the visit. The report should say which common areas were entered, which were viewed from another position and which were not inspected.

Where permitted and safe, the inspector may view through an unsecured access opening without traversing the space. Secured or locked common-property covers will not be forced or opened without appropriate arrangements. Written permission alone does not require the inspector to use an unsafe method or gain access beyond the agreed scope.

Permissions, responsibilities and any special access arrangements should be clear before the visit. Each party's responsibilities remain subject to the actual engagement and applicable law.

Individual property and common property can have different maintenance and approval responsibilities. A general unit inspection does not review the owners corporation's records or determine title boundaries unless that work is specifically commissioned. Obtain the relevant records and specialist advice where shared components may affect your decision. These access principles also apply to non-residential shared property.

37. Separate inspections within a package

Where a booking includes timber-pest, building-records, compliance-summary or energy-rating work, the package must identify each component, its provider and its scope. General administrative terms may apply across the package, but the method and limitations of one component must not be treated as the method and limitations of every other component.

Read all included documents, including recommendations for further work. If a component is arranged with another provider or delivered separately, the booking and report should make that arrangement clear.

38. Energy-efficiency rating documents

Where an energy-efficiency rating certificate or assessment is included, it is prepared by the identified assessor within that assessor's stated scope. It is distinct from a visual building-condition inspection. Questions about its inputs, method or rating should be directed to the responsible assessor.

The written quote should state whether the assessment is included in the package price, separately charged or provided without an additional charge. These terms do not promise that an energy-rating service is free in every engagement or that the building inspector personally prepared it.

39. Other professionals and flat or low-pitched roofs

A building inspection does not replace the responsibilities of a builder, tradesperson, certifier, engineer or other professional engaged on the property. It does not resolve a legal dispute or establish another person's liability. Obtain the appropriate professional advice about contractual rights, certification, design or required remedial work.

Flat and low-pitched roofs, box gutters and concealed drainage arrangements may require particular attention to drainage, falls, outlets, overflows, flashings and maintenance. Their performance can be affected by rainfall and wind conditions that do not occur during the inspection. A visual inspection does not establish roof-drainage design adequacy or guarantee that a roof will not leak.

Where relevant, engage a suitably qualified roof plumber or other appropriate specialist to inspect the roof and drainage before purchase. If the issue concerns design, approvals or certification, obtain the corresponding professional advice. The need for that advice should be tied to the property and concern rather than treated as proof that every flat roof is defective.

The report is a condition assessment within its stated scope, not a certificate of compliance or a warranty against future problems. A general inspection does not systematically identify all unauthorised work or every departure from building regulations. Unless agreed otherwise, it considers the building in its existing use.

40. Receipts and duplicate payments

For an ACT vendor inspection package, provide the receipt to your conveyancer or settlement representative promptly so the payment can be recorded correctly in the transaction documents. Please use the invoice reference when paying and check the amount and account details.

If you believe a duplicate or incorrect payment has occurred, contact us with the invoice reference, payment date and available evidence. We will investigate and arrange repayment of any amount established as owing. Prompt notice assists reconciliation. Confirmed duplicate payments will be refunded without a percentage administration deduction, and applicable recovery rights are preserved.

41. Second opinions and pre-settlement checks

You may obtain a second opinion from another inspector or appropriate specialist. This can be useful where a finding is significant, further investigation is recommended or a property decision depends on an unresolved issue. Give the professional the complete relevant report and explain the question to be addressed.

Consider a further inspection before settlement where furniture or stored goods have been removed, repairs have been completed or conditions have changed. A later inspection may reveal matters that were concealed or not present at the earlier visit. Its scope, timing and fee should be agreed separately.

42. Additional due diligence and specialist services

A visual building inspection is one part of property due diligence. Depending on the property, intended use and identified concerns, consider the following specialist assessments before making the relevant decision:

42(a) Roof plumbing: roof-water runoff, suspected leaks, potential water entry, flashings, gutters and associated drainage.

42(b) Plumbing: water services, pressure or other appropriate testing, waste pipes, drainage and septic systems.

42(c) Electrical: an assessment of the electrical installation by a suitably qualified and, where required, licensed electrician.

42(d) Pumps: condition, operation and performance of relevant pumping equipment.

42(e) Solar: panels, inverters, connections and other relevant system components.

42(f) Heating and cooling: equipment, pipework, ducts, joints, controls and relevant performance questions.

42(g) Appliances: dishwashers, ovens, hotplates and other kitchen or household appliances where their condition is material.

42(h) Security: alarms, access-control and security equipment.

42(i) Communications: NBN, internet and electronic communication installations.

These are possible additional services, not a statement that every property requires every test. The report should identify recommended follow-up arising from the inspection. Arrange suitable specialists where the visual scope does not answer a question important to you, and allow time to receive their advice before the applicable transaction deadline.

43. Payment, permitted use and copyright

The written quote or engagement identifies the fee, payment due date and any agreed condition governing release of the final report. We will issue an invoice and acknowledge payment. If an advance copy is supplied for checking particulars or discussing the report, its status and any agreed limits should be clear.

Pay according to the agreed terms and contact us promptly about an invoice question. Payment arrangements do not remove consumer rights or prevent access to a regulator, adviser, court or tribunal where permitted by law. A report marked draft must not be represented as a final issued report.

Copyright in the report and its components remains with the relevant copyright owner. The client's permission to use an issued report is for the agreed purpose and is subject to any applicable statutory rights. The complete report may be shared as described in clause 27. Do not republish, sell, alter or remove attribution from material beyond the permission or rights that apply.

Separate timber-pest, engineering, energy-rating or other third-party documents may carry their own copyright and usage conditions. Their inclusion in a package does not transfer ownership of their intellectual property. Any proposed reuse of a report template or material for another purpose should be discussed with the relevant rights holder.

44. Completion of reports, fees and changes in scope

44(a) Completion and independence. Once an inspection has been performed, its observations need to be recorded accurately. Disagreement with an onsite opinion does not entitle a client to require omission of a material finding. Fees for work performed remain governed by the agreed engagement and applicable law. Please raise a disagreement through the clarification or complaints process so the evidence can be considered.

44(b) Unpaid invoices. We may seek payment of an unpaid invoice through reasonable reminders and lawful recovery processes. Non-payment does not authorise us to place the client's inspection report or personal information in the public domain. Any disputed amount should be identified promptly so it can be addressed.

44(c) Expert-evidence work. Tell us before booking if litigation, a tribunal matter or a formal dispute is already underway or anticipated. A fixed-price special-purpose or practical-completion report does not automatically include expert-evidence preparation, conferences, responding to questions, attendance or later revisions for proceedings. Additional work requires a suitable brief, agreed scope and fee. Where appropriate, we may require instructions or clarification from the client's legal representative. Any expert report must address the requirements applicable to the particular proceeding; a standard report cannot be represented as suitable merely by changing its title.

44(d) Hourly engagements. The written quote must identify the hourly rate, charging increments, any minimum booking and whether travel, preparation, reporting and attendance are included. A minimum period applies only where disclosed and agreed before the work is commissioned. Additional time should be explained and approved in accordance with the engagement.

44(e) Cancellations. The accepted quote must state the relevant notice period and any cancellation charge. Please notify us as soon as possible if the booking needs to change. Any charge should be transparent, reasonable in the circumstances and consistent with applicable law, taking account of work already performed and costs that cannot reasonably be avoided. The applicable schedule will be identified in the accepted quote.

44(f) Fixed-price assumptions. Describe the property's size, number of rooms, storeys, bathrooms, age, location, separate structures and access conditions accurately when requesting a price. A fixed price applies to the property and scope described in the accepted quote. If materially different conditions require additional work, we will explain the proposed variation and obtain agreement before that additional work proceeds. The client should be able to understand the revised scope and price and discuss available options.

45. Staged inspections and scaffold access

45(a) Inspection timing and covered work. A stage inspection examines the stage and accessible work identified in the booking. Later construction can conceal earlier work, and unfinished work must be distinguished from a defect appropriate to the stage reached. The inspector is present for a limited visit and does not provide continuous supervision of the builder's work.

If several stages have passed before the first visit, identify all stages you want considered. The current agreed stage will normally be the priority. Observable concerns from earlier work may also be reported, but this does not mean every earlier stage has been inspected. Separate access, opening-up or a further visit may be needed. Any additional inspection and fee must be agreed before that work is undertaken.

45(b) Scaffolding. Scaffold and other site access must be suitable for the proposed inspection and safe to use. The inspector may decline to use incomplete, obstructed or apparently unsafe access and may inspect from other safe positions where practicable. The report will state any resulting limitation. A building inspection is not a scaffold certification.

The client should coordinate site readiness with the builder, including necessary permissions and safe access arrangements. If access prevents the booked work being completed, the parties should discuss the work performed, outstanding scope and any return visit. Charges are governed by the agreed engagement and applicable law. The scope and price of any proposed return visit will be agreed before it proceeds.

45(c) Choice of stages. Appropriate stages depend on the construction, number of levels, programme and when work will be covered. Stage inspections may be coordinated with progress claims, but the inspection stages and any link to a payment decision must be specified in the engagement. Consult the current service description and obtain advice about contractual payment obligations where needed. An inspection does not itself approve or reject a builder's payment claim.

46. Site permission, attendance and professional roles

46(a) Permission to enter. The inspector will not enter a controlled building site without the necessary permission. The client should obtain or arrange confirmation of access with the builder or other authorised site controller before the visit. Permission to attend does not remove the need for safe conditions and compliance with reasonable site requirements.

46(b) Attendance. The builder and client may attend if the site arrangements permit, but attendance is not automatically required for the inspection. The client is responsible for arranging their own permission to enter. The inspector cannot authorise the client or another person to enter a site controlled by someone else.

46(c) Roles. The inspector reports observations and recommendations within the agreed scope and does not direct the builder, issue building approvals or exercise a certifier's statutory functions. Identify the responsible builder, designer, engineer and certifier where their input is needed. Obtain advice from the relevant professional or authority about instructions, approvals or action required following a finding.