My Canberra Building Inspections ACT


Our offer of refund and or repayment is that the claim for such must be made within 30 days of the report date. If 30 days have passed since your report date, we can’t offer you a full refund. A repayment is for funds sent that for which there was no report or service produced. A refund is for services produced.

To complete your refund or repayment, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any request that is claimed more than 30 days after delivery or report(s).


Once your claim is received and researched, we will send you an email to notify you that we have received your request. We will then notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will  be applied. Please send us your bank details however.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit company, or bank as it may take some time before your refund is officially credited.

If you’ve done all of this and you still have not received your refund, please contact us at the below email address.

Accepting a refund also means that you agree there will be no further claims against us, our principal, or our insurance company, for any reason whatsoever. 

Need help?

Contact us at for questions related to refunds and repayments.

Also see our Terms and Conditions regards to refunds.

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The green download button.

Our inspector and principal is Nicholas Broadhurst (Nick Broadhurst) and his registration number is 111.